21 February 2017
Ninety per cent of travellers avoid hotels labelled as ‘dirty’ and a single negative online review can cost a hotel over 30 customers. In addition, 80 per cent of travellers are concerned about finding bed bugs in a hotel and 12 per cent of travellers have altered or cancelled trips due to concerns about bed bugs.
Yet growing competitive pressure and increasing quality and service demands mean housekeepers are facing more challenges when it comes to preventing these very issues.
A webinar, presented by Ecolab, will help you maintain a cleaner, safer and healthier housekeeping operation for employees, customers and guests. It will include general cleaning and disinfection best practices, as well as how to deal with outbreaks such as Norovirus and common pests found in a guest room environment including bed bugs.
Entitled: "The Importance of Housekeeping and Delivering Outstanding Guest Satisfaction", the webinar will take place on Wednesday 15th March at 14:00 GMT for one hour including Q&A. It will be presented by Ian Lamb BSc (Hons), CChem, MRSC regional technical manager at Ecolab and Dr. Joelle F. Olson, Ph.D., lead entomologist for pest elimination at Ecolab.