Maintaining service levels and managing customer expectations in an industry with a traditionally high staff turnover can be challenge, but it’s one that every service provider needs to meet if they want to be successful. Jan-Hein Hemke, MD of soft service and contract cleaning specialists, Facilicom UK, thinks that as well as improving pay and conditions, improved communication skills are key to delivering an exceptional contract cleaning service.

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​Lee Andrews, CEO of DOC Cleaning, asks: are legislative cost pressures putting service standards at risk?

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Dominic Ponniah, CEO of Cleanology, explains how the discrepancy between wage rates is affecting staffing in the cleaning industry

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Steve Roots, chairman of the British Institute of Facilities Management (BIFM) looks at the latest trends and developments in facilities management (FM) and how the sector is adapting to new challenges

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In this new column, a contract cleaner will offer an insight into the challenges facing the sector. First up is Iain Fraser-Jones, MD of Greenzest Sustainable Cleaning, on the demise of Carillion and why ‘buying’ the business will always ends in tears

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The events industry has never been more security conscious than it is today. Pat Ryan, CEO of events cleaning specialist firm Ryans Cleaning, provides an insight into the lengths at which they are raising the bar for their clients from a security perspective

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From innovations in sustainability to new ways of improving security, the cleaning industry is not standing still. Chris Parkes, operations director at Julius Rutherfoord, considers the current trends and challenges facing contract cleaners and facilities managers

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Servest Group explores the relationship between contract cleaning and customer experience in the retail world

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Rachel Ray, founder of Bright & Beautiful, looks at the advantages of taking on a franchise in the domestic cleaning market

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Certification is an investment in the future and reputation of your business. It can help you save money, increase efficiency, and makes it much easier for you to win tenders and government contracts. Michelle Murdoch, marketing manager at QMS International, explains which certifiable management systems are best suited to cleaning companies and how they can help your business

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The NEC Group is one of the world's largest venue management companies. Every year millions of people come together at hundreds of its events in Birmingham, from The Conservative Party Conference to the X Factor auditions. Paul Thrupp, account director at FM provider OCS, takes us through the challenges of keeping its venues clean

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From robots to augmented reality, Catherine Hackett reports on the latest developments in smart technology for professional cleaning

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Jane Leeming, director of learning and development at ISS UK, provides practical advice for contract cleaners and managers of in-house cleaning teams on how to implement a successful training programme

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A business model that has been making inroads into the UK economy for years, franchising offers serious benefits to small business owners in the cleaning industry, explains Sam Haythornthwaite, digital business manager of Daltonsbusiness.com

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Jamie Wright, managing director at Incentive QAS, questions the impact that the new national living wage, introduced this April, will have on the cleaning industry

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Spain's newest trends in the transport sector are coming to the UK, from the use of remote technology to the cross-skilling of cleaning operatives. Andrew Liston, account director for transport at Interserve, explains more

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Hard work and high stakes go hand in hand when it comes to cleaning luxury private jets of the world's super rich. Catherine Hackett spoke to Carl Barlow, owner of Rise & Shine Aircare, to find out what it takes

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Terry Peers, asbestos manager at SCS (Specialised Cleaning Services),  discusses the dangers of asbestos and how businesses can take a proactive approach to its inspection and removal

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From the risk of sharps injury and infection from bodily fluids to witnessing disturbing scenes, Monthind Clean discusses the challenges faced by biohazard and trauma cleaning providers and their frontline staff

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You’ve successfully launched your own small cleaning business, but now your venture is beginning to grow and you need to make the leap from bedroom entrepreneur to a professional set-up. This transition can be daunting; where should you look for the right space? How can you factor in future growth? And, crucially, how can you minimise the cost? Richard Morris, CEO at Evans Easyspace, offers advice on finding your first small warehouse/industrial unit

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One of the most important aspects of a mobile washing system is the carrying of the water.

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The Citymaster 600 is a multifunctional compact sweeper with the ability to offer both winter maintenance and grounds maintenance attachments.

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SpaceVac 700 exterior SPV7139 Gutter cleaning and high level exterior vacuum cleaning system Including 50mm diameter poles & specialist exterior cleaning kit

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Visit our online shop for a wide range of products

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FoneLogik is an incredibly easy to use time and attendance system that can be deployed to any site in seconds.

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Purpose built to extract water, the newest member of the Titan family, the Titan H20 is a specialist in its field.

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Nilco Combi 1118

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HyDry Deluxe 3.5" Upholstery Tool | AW50D

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The Ureflush is a retrofit variable flush mechanism, which allows a single flush toilet to be converted into a variable flush, allowing users to control the water usage thus saving water. On average this product will save 10 litres per flush.

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Xola Clean Concentrate from Bio-Productions is one of the most powerful and versatile cleaners available.

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Graffiti Protect is an integral part of the ecgo-system® and is specially developed to protect brick, concrete and stone surfaces from long term damage due to graffiti attack.

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A complete flat mopping system with professional quality folding 'break-frame', that's impact-resistant and highly durable.

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Bio Dose is Bio-Productions’ cost-effective biological treatment fluid for the maintenance of all waste systems.

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Wet Wipes Hygiene Wipes

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This product has been developed to provide the ultimate control methods for washroom water consumption. The unit has been carefully designed with innovative features to enable detailed site analysis.

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