The untold stories of migrant women

Dr. Nicola Chanamuto's recent study, "Behind Closed Doors," unravels the stories of these unsung heroes, providing an invaluable glimpse into their lives and calling for a re-evaluation of the societal perception of their contributions.

In Dr. Chanamuto's article, which appears on page 18, it becomes evident that the world of domestic cleaning is not merely about scrubbing surfaces and dusting corners; it involves a complex interplay of skills, decisions, and discretion. As The British Cleaning Council among many other associations has been highlighting, unlike many societal stereotypes, cleaners are not low-skilled workers but rather individuals engaged in a profession that requires empathy, care, and an acute understanding of the needs of their clients.

The study, conducted through in-depth biographical interviews with 11 migrant women, paints a nuanced picture of their migratory journeys and the multifaceted reasons that lead them to embrace cleaning work in the UK. These women, educated to college or university level, did not envision their careers taking this trajectory. However, faced with barriers like language requirements, lack of desired job opportunities, or difficulties in accessing childcare, they found themselves navigating the complexities of the cleaning sector.

What sets this study apart is its holistic approach, recognising that each woman's journey is unique, shaped by shocks, turning points, and repetition. It demolishes the homogenous perception of foreign-born women, emphasising the importance of understanding their life stories across the entire course of their careers.

Crucially, the study challenges the notion that cleaning is a dead-end job. Even those who transitioned into professional roles considered cleaning a backup strategy, revealing their underlying feelings of insecurity in the local labour market. The research underscores that, despite the hardships, these women do not view themselves as victims. On the contrary, they exhibit ambition, resilience, and entrepreneurial spirit, with some starting their own cleaning businesses.

Beyond the pragmatic aspects of cleaning, the study unveils a deeper layer of care embedded in this profession. Cleaners are not just custodians of cleanliness; they become pillars of emotional support for isolated and vulnerable clients. For older individuals, a visit from a domestic cleaner is not merely about tidying up; it is a connection to the broader community, providing companionship and a lifeline for those struggling with the challenges of everyday life.

However, the study also sheds light on the challenges encountered by these cleaners. From non-payment or late payment of wages to unexpected changes in working hours, the invisible workforce behind closed doors faces a spectrum of issues. Workplace protections, fair wages, and regulation of the sector are identified as crucial components in addressing these challenges.

It is imperative to recognise domestic cleaning as genuine work, deserving of fair wages, reliable employment contracts, and acknowledgment of its essential role in our communities. Dr. Chanamuto's study goes beyond unveiling the untold stories; it serves as a clarion call for transformation. If we fail to recognise the value of domestic cleaning, we perpetuate its devaluation in society.

Moving forward, it is essential to foster discussions that frame cleaning as a form of care. By humanising these workers and elevating the perceived value of their contributions, we pave the way for a more equitable and respectful treatment of cleaners. The study's recommendations, from campaigning for good working conditions to ensuring workplace protections and developing inclusive qualification routes, provide a roadmap for a brighter future for this indispensable workforce.

Dr. Chanamuto's study serves as a catalyst for change, urging us to acknowledge, appreciate, and empower the migrant women who form the backbone of the UK's domestic cleaning sector. It is time to open our eyes to the stories behind closed doors and champion a more compassionate and equitable approach to this essential workforce.