THE FACILITIES management (FM) and cleaning industries stand at a crossroads. On one hand, customer expectations for cleanliness, hygiene, and safety have never been higher. On the other, the pressure to deliver sustainable, cost-efficient services continues to grow. Yet, if you look at how most organisations still specify and procure cleaning and hygiene products, you see a system stuck in outdated practices: long product lists, fragmented supply chains, and sustainability initiatives that too often scratch the surface rather than tackle the root problems.

So, are FMs and cleaning companies setting the right agendas? And if not, what needs to change?

The problem with today’s approach

For decades, the default approach to cleaning procurement has been product proliferation. Every soil type, surface, and hygiene challenge has had its own specialist solution: degreasers for kitchens, descalers for bathrooms, air fresheners for odours, detergents for carpets, specific glass and stainless steel cleaners, the list goes on. On paper, this looks like thoroughness. In practice, it creates complexity, waste, and inefficiency.

Over-stocking and waste are the obvious symptoms. Storerooms crammed with overlapping SKUs tie up cash and space, while unused products often expire and are thrown away. More subtly, frontline cleaning staff face confusion about which product to use where, leading to mistakes, misapplication, and wasted time. Training costs rise as each product requires a separate briefing.

Procurement decisions are also often driven by the wrong metrics. Cost-per-litre pricing remains the dominant measure, even though it says little about real efficiency or total cost-in-use. A cheaper concentrate that requires higher dilution, longer dwell times, or extra training can ultimately cost far more than a slightly more expensive but more versatile alternative. For example, we independently lab tested a competitor product against ours and OdorBac cleaned an identical surface 70% more efficiently. How does a saving like that fit a cost per litre metric? No labour or product quantity is involved.

Finally, and perhaps most worryingly, outcomes frequently get lost in the noise. The primary mission – clean, safe, odour-free environments that support staff wellbeing and customer satisfaction – risks being subordinated to catalogue breadth, rebates, or box-ticking exercises.

What this means for sustainability

In recent years, sustainability has rightly moved higher up the FM agenda. But here too, there’s a gap between intent and impact. Many sustainability decisions are still framed narrowly:

• Is the product biodegradable?
• Is the packaging recyclable?
• Does it carry a green label?

These are important questions, but on their own, they miss the bigger picture. True sustainability is systemic. It considers the entire lifecycle of a cleaning solution - from raw materials to packaging, delivery, use, and disposal. It weighs not only the direct impact on the environment, but also indirect effects like wasted staff time, repeated application, duplicated training, and excess storage.

Too often, FMs and cleaning companies rely on marketing-led “green” productsthat sound good in tenders but don’t address deeper inefficiencies. For example, a fragranced odour masker may tick a “biodegradable” box, but it doesn’t solve the root hygiene issue, meaning re-cleaning, additional product use, and repeated customer complaints.

First impressions still count

The irony is that everyone in the industry knows that first impressions are critical. Customers, staff, and visitors make instant judgements about a facility based on how clean it looks and smells. Hygiene failures not only damage brand reputation but also increase risks of illness, absenteeism, and complaints.

Yet too many solutions still focus on masking problems rather than eradicating them. Strong fragrances, coloured cleaning products, and heavy-duty chemicals might provide a surface-level sense of “clean,” but they don’t necessarily deal with underlying odours, or ingrained soils. That means problems resurface — along with wasted time, wasted product, and wasted labour.

This is where outcome-driven procurement matters. The specification should not be about how many different solutions a supplier can provide, but about which products deliver verifiable hygiene outcomes while minimising environmental and human health impacts.

The human side of sustainability

One dimension that is often overlooked in sustainability discussions is employee safety and wellbeing. The people most exposed to cleaning products are cleaning operatives themselves – often working long shifts in environments where ventilation may be limited.

Traditional hazardous chemicals can pose significant risks, from skin and eye irritation to long-term respiratory issues. Even enzyme-based products, while generally safe, carry a real risk of allergenicity if inhaled and probiotics pose a risk in immunocompromised individuals. These types of products also often include traditional chemicals to enhance their capabilities.

By contrast, non-hazardous formulations that carry no toxic labels — such as patented multipurpose solutions like OdorBac Tec4 — protect workers as well as building users. A sustainability agenda that ignores human health and safety is incomplete. Truly sustainable cleaning must mean sustainable for people as well as the planet.

Closed-loop thinking: The packaging imperative

Another area where current agendas can fall short is packaging. Many tenders require recyclable containers, which is a step forward – but recycling still consumes energy and often downcycles material into lower-value uses. The real shift comes from closed-loop systems that eliminate waste altogether.

LoopBox, for example, is a reusable container system that allows packaging to be collected, washed, and refilled in a continuous cycle. This doesn’t just reduce plastic waste; it also cuts carbon emissions associated with producing and transporting new containers. For FMs under pressure to meet corporate ESG targets, such models offer measurable, reportable impact that goes far beyond a recycling tick-box.

What needs to change

To move the industry forward, FM leaders and cleaning companies must reframe how they set agendas and measure success.

1. Procure outcomes, not catalogues
Tenders should be built around clear KPIs: cleanliness levels, odour elimination, sustainability metrics, staff safety, and customer satisfaction. The question should be: does this solution achieve the outcome? not how many different products can you provide?

2. Prioritise product consolidation
Multi-functional solutions reduce SKUs, simplify training, minimise storage, and cut supply chain carbon footprints. Less complexity = less waste.

3. Adopt closed-loop systems
Move beyond recycling into reuse, cutting packaging waste at source. Innovations like LoopBox show how circular economy principles can work in practice.

4. Focus on cost-in-use, not cost-per-litre
Real value comes from efficiency and reduced labour, not headline unit prices. A solution that delivers more outcomes per litre is inherently more sustainable and more cost-effective.

5. Protect the people who clean
Sustainability must include human health. Non-hazardous, toxic-label-free formulations protect cleaning operatives, improve compliance, and reduce the risk of accidents or compensation claims.

6. Demand data and transparency
Insist on measurable, auditable sustainability metrics from suppliers: carbon offsetting, packaging reuse rates, and independent biodegradability testing. Marketing claims alone are not enough.

The future agenda: Simpler, safer, smarter

If the FM and cleaning industries are to meet the twin challenges of higher hygiene standards and stronger sustainability requirements, they must shift away from the outdated mindset of “more products, more choice.” Complexity is not thoroughness –it’s inefficiency.

The future lies in simpler, safer, smarter solutions: fewer SKUs, outcome-driven specifications, closed-loop packaging, and non-hazardous chemistry. It lies in seeing sustainability not as a side requirement but as an integrated part of hygiene, efficiency, and safety.

This is not only a more environmentally responsible approach, it’s also a more commercially resilient one. Facilities that can demonstrate measurable improvements in sustainability and staff wellbeing will win more business, attract better talent, and satisfy increasingly demanding regulators and clients.

Today’s FM and cleaning procurement models are not yet setting the correct agendas. Too often, they prioritise catalogue breadth, superficial green claims, or unit costs over outcomes and true sustainability. But best practice is emerging. By consolidating products, embracing closed-loop systems like LoopBox, and prioritising safe, non-hazardous chemistry such as Tec4 formulations, forward-thinking companies can set a new benchmark: one where sustainability, efficiency, and hygiene work hand in hand.

That is the agenda the industry needs – and it’s the one that will define its future.

James Law is products director at 2Pure Products

For more information, visit 2pureproducts.co.uk

 TEL: 0191 217 1717

Earlier this year the government delivered a huge financial blow to UK Industry. The changes to the Employers National Insurance (ErNI) and the increase in minimum wage has delivered a significant hit to businesses’ bottom line. According to data supplied by CleanLink, ErNI has doubled on average from 4.5% of a company’s payroll costs to 9% based on how a business is structured. For example, companies with a small workforce working long hours will have high ErNI payroll costs of 8 - 9%, whilst ErNI contribution rates of 1.2% have been possible with a large part-time workforce mostly earning less than £9k pa.

Within an industry that already operates on very low margins, often less than 10%,such a direct impact on profitability is not sustainable for many businesses. Being able to use the structure of a business to help manage costs has historically been a huge benefit, with this year’s changes this advantage is no longer possible. CleanLink are keenly aware that many of their clients are going through a very difficult time and earlier this month they sat down with Coastline Contract Services to understand how the changes are impacting both the industry and their business.

Coastline Contract Servies is one of the UK’s leading independent commercial cleaning contractors with about 230 employees, based in the Southwest. The business has seen consistent growth supported by continuous investment in management, supervision, Health and Safety along with new technologies. Over the years challenges such as COVID have impacted performance and sometimesshrunk the business in the short term. However, Coastline has weathered the storm extremely well, partly due to the vigilance they apply to their business management processes. With the announcement of the new ErNI and minimum wage they explored how they could manage the change, this time with increased prices to clients; unsurprisingly this was not well received.

Sylvie Manuell at Coastline Contract Services said: “In our industry clients don’t want to pay more for cleaning. It’s now difficult to supply the same service without raising our costs as we are already seeing the impact of the changes. However, discussing the increase has been a difficult topic with clients. The changes to the ErNI calculation are having a huge impact on both small to medium size companies, and I believe it’s because government aren’t thinking about us when they make these changes. The bigger companies already get more help from Government due to the threat of high redundancy levels. The reality is that many small businesses going bust is as damaging as a large business but it’s not as newsworthy.”

Many in the UK cleaning industry believe, like many other industries who employ part time staff, they are not being taken into consideration by the Government when tax and rules are reviewed. According to CleanLink’s data, before the recent changes to NI came into effect, the average percentage of employees attracting ErNI was 40%, this has risen to 80%. The number of staff now paying Employee NI (EeNI) has increased by 5%. These companies used to offer an income supplement to low earning families; now these families are caught in a benefits trap where they are penalised if they work too many hours. This results in a perverse incentive structure where working more hours can lead to a loss in income. In effect people are encouraged to limit their income to ensure they maintain access to crucial benefits like housing or childcare support. This in turn leads to a recruitment gap which is already a challenge in the industry with reports that 30% of roles are currently unfilled.

While this year is proving to be tough, Coastline Cleaning Services are anticipating more challenges next year with government changes to Statutory Sick Pay (SSP) which is already a cost that directly hits the bottom line.

Sylvie Manuell continued: “In our industry when someone is sick, we must service the contract by sending another employee. In term of charges, it means we pay SSP and then pay for thecleaning cover for the sick employee, in essence we pay twice the cleaning hours to allow us to cover contracts and pay sick pay. It is easy to see how margins can quickly disappear if absences are not managed.”

With the current system, an employee must earn an average of £125 per week and be off sick for three days before receiving SSP. The government proposal for the new SSP rules, is any employee could receive some level of SSP from day one. This would be another direct hit to the cleaning industry’s bottom line. SSP is already a big cost and as a business funded scheme, again it’s small and medium sizebusinesses that carry the financial burden. 

Only time will tell as to how the forthcoming revisions to SSP will impact UK industry, and in particular, the UK cleaning industry.

To help manage their business effectively Coastline have implemented the CleanLink software and have really appreciated the impact it has made to their management processes, particularly during challenging times. However, it’s the support from the CleanLink Customer Services team that has really made the difference. The depth of industry knowledge the team have is very strong and they really understand HMRC regulations such as maternity etc.

Sylvie Manuell concluded:  "It’s very important when you have issues there’s a team that knows how to find a solution. Regulations are often so complex and hard to understand that I have to call the CleanLink team and bounce back what the right calculations should be. It’s great to be able to check with them to ensure I’ve understood them correctly. It’s more than just software CleanLink are selling and being well trained on the processes is vital support, as calculations need to be right so that the business is operating legally – it’s invaluable peace of mind. CleanLink definitely go over and above with their support."

As the business environment becomes ever more difficult there is a need to ensure companies operate efficiently by making sure processes are managed effectively. 

For more information, visit​ https://www.coastlinecleaning.co.uk/

FROM VINYL to rubber, ceramic, natural stone, and timber, there are many types offlooring with distinct characteristics that require different approaches to cleaning. To prevent dull, dirty, or stained floors and minimise overuse of water and cleaning solution, using the right tools and techniques makes all the difference. To enhance the cleaning, polishing, or scrubbing process and achieve desired results, floor pads and brushes are used with floor machines. This makes the cleaning process faster, safer, and efficient, particularly across large areas. It also requires less effort and physical strain compared to traditional methods like scrubbing by hand. 

Knowing when to use a pad and when to use a brush is critical to ensure your floors are truly clean. Comprehensive training and the use of effective techniques also helpelevate the status of both cleaners and the wider industry, demonstrating that the profession is built on specialist knowledge and continual learning.

When to use a brush and when to use a pad?

In broad terms, you use a brush to clean textured and slip-resistant floors, and pads to clean smooth surfaces. Why? Because a pad cannot properly clean surfaces that are uneven. It simply cannot get into the grout, grooves, and dimples of a textured floor. You need bristles for that. 

An extensive range of brushes and pads is available to effectively handle various floor types and the specific stain or soil. Selecting the appropriate option is crucial to ensure proper cleaning performance. There is no one-size-fits-all, as each floor has unique characteristics. That’s why we’ve developed seven different brushes and eleven different pads with our flagship i-mop range of scrubber dryers.

We would always recommend testing any brush or cleaning solution in a small,inconspicuous area first. Cleaning a sample area to demonstrate results is also an effective way of showing your customer that you’re using the best cleaning technique – seeing is believing.

Which brush is the best fit?

• Soft brushes 

These are designed for light-duty cleaning and for use on delicate and timber flooring. It’s important to remember that wooden floors don’t like water and should be protected with a layer of varnish. For shiny glazed ceramic or porcelain tiles, a soft brush or one made from natural fibres is recommended to avoid scratching the surface. 

• Medium brushes

These can be used for everyday scrubbing and cleaning of most floors and come as standard with our i-mop range. Medium or soft brushes can be used on Epoxy non-slip floors, which are common in kitchens and other areas where slip resistance is crucial. Avoid hard brushes on this flooring, as they wear out quickly on aggressive surfaces.

• Low-density medium brush

Use this brush for sensitive surfaces when the standard medium brush gives too much friction, which puts a heavy load on the brush motor.

• Natural fibre brush 

These are ideally suited for rubber floors, which are commonly used in gyms and other high-impact areas. Natural fibres create less friction and reduce the load on cleaning machines compared to traditional poly brushes, which generate more friction.

• Hard brush

For rough-finished concrete floors, use a medium or hard brush. Hard brushes are particularly effective for deep cleaning, including grout lines, and removing tough residues like dried dough in bakery settings.

• Low-density hard brush 

Use this brush when the standard hard brush gives too much friction, which puts a heavy load on the brush motor.

• Cleanroom brush

For cleaning of sticky mats and other cleanroom environments, where hygiene and cross-contamination are critical concerns. 

Pads

Pads fall into two main categories - regular pads, which are colour coded for different applications and Twister diamond pads for chemical-free daily cleaning and renovation. A good rule of thumb is to use a Twister pad to increase gloss or maintain the gloss level of smooth floors. Use traditional pads to clean floors without changing the visual appearance of your floor. From there, you can choose the colour that best fits your cleaning needs and type of floor. 

Regular pads are available in five distinct colours:

• White – Light buffing and polishing
• Red – Regular buffing and light cleaning pad
• Blue – Daily cleaning pad for all floors
• Green – Aggressive scrubbing pad, unsealed floors
• Black – Very aggressive scrubbing and stripping

Twister pads also come in a range of colours for different cleaning procedures and applications. 

Which pad is the best fit? 

• Vinyl and linoleum floors

This flooring is popular in many businesses and public areas due to its durability and low maintenance. Modern vinyl floors are often factory-sealed, reducing the need for a topical sealer. Pads are generally preferred over brushes for cleaning these floors and excel at removing scuff marks. 

A green Twister diamond pad or a red pad works well for regular cleaning. For more heavily soiled floors, a blue pad can be used. In low-traffic areas, a medium brush may suffice, with periodic deep cleans using red or blue pads.

• Epoxy floors

Pads are ideally suited for these floors, which have a smooth finish and are often used in high-end settings. They are very sensitive to scratches, making them difficult to maintain, and dirt can easily settle in the micropores of the floor. A green Twister diamond pad is a good option but be aware that micro-polishing the floor creates a mechanically densified surface with increased resistance to dirt and wear. High cleanliness and gloss are maintained over time. If you don’t want to increase gloss, use a red pad.

• Concrete floors

For smooth, polished concrete floors, a green Twister diamond pad is the best option. Depending on the level of soil, red or blue pads can also be used.

• Ceramic or porcelain tiled floors

For matte or textured ceramic or porcelain tiles, pads offer a better surface clean. An orange Twister diamond pad is the best choice, with red, blue, or green pads being suitable, based on the soil level.

• Natural stone floors

Terrazzo, marble, and limestone floors are often found in high-end public and business properties due to their elegant appearance. To maintain and improve gloss levels, use a green Twister diamond pad. For high traffic areas, use a blue Twister diamond pad, or if you want higher gloss, use a pink Twister diamond pad.

Maintenance 

Cleaning operatives are accustomed to rinsing out their cloths after manual cleaning, but when it comes to mechanical cleaning, aftercare can often be forgotten. While it may be tempting to leave pads on the machine until the next shift, and pick up where the job left off, best practice is to remove, rinse thoroughly, and dry, so they’re clean and effective for the following day.

The lifespan of the brush or pads varies depending on the abrasiveness of the floor surface. To assist, our i-mop range has a built-in wear indicator, making this easier to monitor.

Continuous testing 

As new flooring types enter the market, each cleaning tool should undergo thorough and ongoing testing by the manufacturer to ensure compatibility. Choosing the right brush or pad depends on a range of factors. To help you determine the best match, we’ve created a guide to the most common types of floors, and which brushes or pads are suitable. 

Hans Van Blijenbergh is regional ambassador and brushes & pads expert at i-team Global

For more information, visit www.i-teamglobal.com

TEL: 01945 595177 

The Cleaning Excellence Conference has quickly established itself as one of the most important gatherings in the sector’s calendar. Free to attend, it offers a day packed with CPD-accredited seminars, practical learning, and high-level debate. This year’s agenda reflects the pressing issues facing our industry: ethics in supply chains, digital transformation, ESG commitments, workforce wellbeing, and the ongoing importance of training and professional development.

The speaker line-up is second to none, featuring respected figures from across the sector and the sessions cover both immediate operational challenges and longer-term strategic thinking. The British Institute of Cleaning Science (BICSc) will also be co-presenting a day of fascinating speakers. 

Running alongside the conference is an exhibition showcasing the latest products, services, and technologies shaping our industry. For delegates, this is a chance to explore innovation first-hand and build valuable connections with suppliers and peers. Networking is built into the day, with opportunities to exchange ideas, forge partnerships, and leave with fresh perspectives.

In the evening, a separate event - the Cleaning Excellence Awards - take centre stage. This is the ultimate celebration of excellence across the cleaning and hygiene sector. With categories ranging from sustainability and training to customer service and innovation, the awards shine a spotlight on individuals, teams, and organisations making a real difference.

The awards night is not only about recognition but also about celebration. Guests will enjoy a drinks reception, three-course dinner, live entertainment, and an after-party complete with music, dancing, and entertainment. It’s a rare opportunity to celebrate our industry’s achievements in style while connecting with colleagues and peers in a relaxed and celebratory setting.

What makes this combination so powerful is the balance between professional development by day and recognition by night. The Cleaning Excellence Conference challenges us to think, to innovate, and to collaborate, while the Awards remind us of the extraordinary progress already being made across the sector.

Western Business Media has created something special here: an annual fixture that encourages growth, highlights success, and brings our community together. I would urge everyone in the industry to engage - whether by registering for the conference, submitting a nomination for the awards, or, ideally, both.

3 December will be a day to learn, a night to celebrate, and above all, a moment to show the wider world just how professional, innovative, and essential our industry truly is.

Chris Shaw, Editor, Cleaning Matters

Supported by a host of leading organisations - including the British Institute of Cleaning Science (BICSc), the British Pest Control Association (BPCA), the Worshipful Company of Environmental Cleaners (WCEC), the Cleaning & Hygiene Suppliers Association (CHSA), and the Cleaning & Support Services Association (CSSA) - the conference will run alongside the BICSc Conference, creating a hub for professional development and knowledge-sharing.

A platform for industry insights

Delegates will benefit from CPD-accredited seminars covering ethics, digital transformation, ESG, training, and workforce wellbeing. Among the highlights:

• Lorcan Mekitarian, Chair of the Cleaning & Hygiene Suppliers Association (CHSA) on trading ethically in a challenging market

• Paul Ashton, Chairman of the Cleaning & Support Services Association (CSSA) on the potential of the Digital Cleaners Licence

• Suzanne Howe, Founder Suzzanne Howe Communications, Sam Worden, COO, NGB CLEAN, and Camilla Marcus-Drew, Co-Founder and Director of Amplify Goods discussing PR’s role in supporting social enterprises

• Neil Spencer-Cook, MBICSc, Group Managing Director at the British Institute of Cleaning Science (BICSc) on embedding training within wider change management

• Lorraine Larman C.Env.CL FBICSc CFIOSH, Managing Director of Safety Solutions Ltd on recognising operatives as the lifeblood of the industry

• John Horsley, Technical and Professional Development Officer at the British Pest Control Association (BPCA) on how frontline workers can prevent pest infestations

• Daniel Cross UK Marketing Manager of Tennant Company on recognising the social value of cleaning professionals

• Darren Marston, Master of the Worshipful Company of Environmental Cleaners discussing the collaboration with BICSc on new training programmes

• Ruth Brock, CEO at The Hygiene Bank on tackling hygiene poverty

The full agenda, running from 08:30 - 16:00, balances practical learning, strategic debate, and high-level networking.

Exhibition and networking opportunities

In addition to the seminar programme, attendees can visit an exhibition of the latest cleaning technologies, products, and services. Lunch and refreshments are provided, and the day concludes with networking drinks.

For exhibitors and sponsors, the event offers a chance to connect with a plethora of professionals, strengthen brand visibility, and demonstrate leadership in innovation and best practice.

To register for this must-attend event, visit cleaningconference.com/

Sponsorship opportunities are available here: cleaningconference.com/sponsorship

THE CLEANING EXCELLENCE CONFERENCE

THE CLEANING Excellence Conference is supported by key industry bodies including the British Institute of Cleaning Science (BICSc), the British Pest Control Association (BPCA), the Worshipful Company of Environmental Cleaners (WCEC), the Cleaning & Hygiene Suppliers Association (CHSA), and the Cleaning & Support Services Association (CSSA). It will also run alongside the BICSc Conference, making it a central meeting point for professionals from every corner of the sector.

Expert-led sessions

Attendees will enjoy insights from some of the industry’s most influential voices, covering topics from business ethics and digital transformation to ESG, staff wellbeing, and social impact. 

This is an event not to be missed offering, CPD, access to the latest products, networking. So, don’t miss out, register now to attend for free! https://cleaningconference.com/

About the conference

All attendees to the Cleaning Excellence Conference will have access to a full day of seminars and will receive a CPD certificate for their attendance. The conference agenda is as follows: 

08:30 DOORS OPEN AND NETWORKING

09:15 TRADING ETHICALLY IN THE CLEANING AND HYGIENE SECTOR

Lorcan Mekitarian, Chair of the Cleaning & Hygiene Suppliers Association (CHSA)

The world today is a complex and challenging environment within intense pressure on prices. In this context, it’s easy to lose focus on business ethics. Do so, however, and trust will ebb away from commercial relationships. 

The CHSA has embedded an ethical approach in our Code of Practice, signed by every member. To us, this includes everything from taking responsibility for business practices in the supply chain, through embedding environmental sustainability to transparency in product and marketing claims. 

In his talk Lorcan Mekitarian will outline the CHSA’s approach to ethical business practices, explaining what customers can expect from a CHSA member.

Bio

Lorcan Mekitarian is sales director of RPC bpi Group and current Chair of CHSA. Lorcan has spent the past 30 years supplying the waste management and cleaning and hygiene sector with waste sacks. Berry was a founding member of the CHSA Plastic Sack Scheme. He was instrumental in expanding the scheme to now include office bin liners and OTH sacks. He became a CHSA Council member in 2015 and chair in 2019.

09:45 THE DIGITAL CLEANERS LICENCE: WHY TECHNOLOGY IS THE PASSPORT TO OUR INDUSTRY’S FUTURE

Paul Ashton, Chairman of the Cleaning & Support Services Association (CSSA)

In an era where data, automation, and compliance are reshaping the built environment, the cleaning industry must evolve or risk being left behind. Paul Ashton, owner of Birkin Group and Chairman of the CSSA, explores the significance of the Digital Cleaners Licence—a new framework developed by Origin that empowers cleaning operatives with verified, portable digital credentials. This talk will examine how digital licensing can elevate training standards, drive consistency across contracts, and help employers unlock the full value of their workforce. More importantly, it’s a gateway to embedding technology, compliance, and professionalism at every level—repositioning cleaning as a skilled, tech-enabled profession fit for the future.

Bio

Paul Ashton is Chairman of the Cleaning & Support Services Association (CSSA) and an owner of Birkin Group, a leading technology-led cleaning company in the UK. With over a decade of leadership in the facilities management and commercial cleaning sectors, Paul has been instrumental in driving innovation, sustainability, and industry collaboration. Under his ownership, Birkin has championed the adoption of robotics, IoT, and data-led solutions across complex environments. As Chairman of the CSSA, he is a passionate advocate for raising the profile of the cleaning industry, by encouraging togetherness, embracing technology, and ensuring the sector continues to evolve with the launch of the Digital Cleaning Licence.

10:15 A FOCUS ON ESG AND HOW PR CAN SUPPORT SOCIAL ENTERPRISES IN THE CLEANING INDUSTRY

Suzanne Howe, Founder of Suzanne Howe Communications

Sam Worden, COO of NGB CLEAN

Camilla Marcus-Drew, Co-Founder and Director of Amplify Goods

Suzanne will be talking to Sam Worden and Camilla Marcus Drew about their social enterprises, and how they have been supported with PR, including the launch of Remind in April last year for Amplify Goods and the Cycle tyre recycling scheme for No Going Back Clean more recently in March this year. Suzanne, Sam and Camilla will also talk about PR more generally and about SHC’s journey to B-Corp certification..

Bios

Suzanne Howe

Suzanne Howe founded Suzanne Howe Communications in 1996.  She is passionate about PR in the B2B sector and has established a specialist PR and marketing agency working in the cleaning & hygiene sector as well as the packaging and food sectors.  She has recently been awarded a marketing excellence award in the recent Women in Packaging Awards.   Suzanne also leads the organisation of the Kimberly-Clark Professional Golden Service Awards and has done since 2009.

She works with a team of experts delivering strategic PR campaigns as well as social media management, event management, digital marketing and website development.

Suzanne is working towards B-Corp certification to endorse her commitment to working with the best companies and suppliers.  She is also proud to be working with two social enterprises, Amplify Goods and No Going Back Clean.

Sam Worden

Sam Worden has been working in the cleaning industry for 25 years, both across sales and operations - delivering for national and global client brands. In 2023 she left her role as a sales director for a large cleaning contractor as she wanted to deliver in business with a more meaningful purpose and support smaller businesses get bigger and better. Sam joined NGB CLEAN as COO in 2024 and has supported the business in its delivery of commercial cleaning on a mission to support men and women who have experienced the criminal justice system and reduce reoffending. She spends time mentoring and training young entrepreneurs who run their own smaller cleaning companies and has a specific interest in providing life changing career opportunities in the biohazard area of the cleaning sector.

As a business NGB CLEAN delivers with a focus on sustainability and has delivered cleaning for 14 months without the use of disposable gloves. The business has also recently launched Ride, Recycle, Repeat - providing an inner tube and Tyre recycling service to the corporate world, at the same time as generating funding to provide training for prison leavers.

Camilla Marcus-Drew

Camilla Marcus-Drew is the Co-Founder and Director of Amplify Goods, a social enterprise that challenges the ‘all foam and no action’ status quo.  They are a WISE100 award winning environmental and social entrepreneur, PISEP (practitioner with the Institute of Sustainability and Environmental Professionals) and has been working within the cosmetics and cleaning industries since 2015 following a career as a management consultant. 

Camilla previously founded the Soap Co. and BECo. in the supply chains of over 30 distributors in the UK, over 100 multinational corporations and restaurants, alongside over 1000 retail outlets such as John Lewis, Fortnum & Mason and Selfridges; selling millions of units and creating real work for people with disabilities. 

10:50 BREAK

11:20 IS TRAINING ENOUGH? MANAGING EMPLOYEE EXPECTATIONS AND CHANGES 

Neil Spencer-Cook, MBICSc, Group Managing Director at the British Institute of Cleaning Science (BICSc)

Training is essential to efficient and effective cleaning, however should training stand alone. 

Training is a critical enabler of change, but it must be integrated into a holistic change management strategy that includes:

• Clear and open communication prior to training and after
• Emotional and psychological support
• Leadership alignment
• Continuous feedback and adaptation.

The key component to training is leadership and communication, this session will dig into these areas to ensure that training is not only effective but remains that way.

Bio

From a financial director role, Neil joined the BICSc Senior Management team in 2015. He has a wealth of management expertise and has experience in hospitality and FM in numerous industries.   

Neil's passion is technology, especially when it can be used for efficiency purposes. Neil was the project lead on the creation of the BICSc CPSS Assessor app, BICSc Audit App, The BICSc Cleaning Supervisor’s Certificate and delivered the virtual training platform and the associated BICSc Training App – to date over 130,000 courses have been completed online since its inception in 2021.

11:50 CLEANING: BUILDING BLOCKS

Lorraine Larman C.Env.CL FBICSc CFIOSH, Managing Director of Saster of the Worshipful Company of Environmental Cleaners (WCEC) 2024-25

In this talk, Lorraine Larman will discuss the importance of building strong foundations for any successful company, starting with our cleaning operatives. They are the lifeline of our industry, and without them, none of us would have a job. We need to ensure that they receive the best training, equipment, machinery, development, and support. By providing a clear career path, we can help them achieve their full potential and contribute to the overall success of the company.

Bio

Lorraine Larman is Managing Director of Safety Solutions Ltd, an Independent consultancy company, with personally over 35 years’ experience. Lorraine is recognised for her expertise in the cleaning and associated facilities industry; providing independent, professional Health & Safety, compliance and cleaning consultancy to a wide range of organisations for both client and for service providers, across many commercial environments - specifically high-end commercial facilities, healthcare, retail, leisure, hospitality, heavy industry (Quarries/Power stations) and the education sectors. She was Master of the Worshipful Company of Environmental Cleaners from 2024 to 2025. 

12:20 SPOTTING THE SIGNS: HOW INFORMED STAFF CAN STOP INFESTATIONS IN THEIR TRACKS

John Horsley, Technical and Professional Development Officer at the British Pest Control Association (BPCA)

Frontline staff are often the first to notice the early signs of pest problems, and their input can be vital when working in partnership with pest professionals.

In this practical session, John will explore the problems pests can cause and what to look out for on-site, from unusual droppings to damaged stock. He’ll explain why early reporting, regular monitoring and a strong working relationship between staff and pest controllers can make all the difference.

Whether you're in facilities management, food production or warehousing, understanding pest behaviours and having systems in place to spot them early can prevent a small issue becoming a full-blown infestation. John will share tips and real-world examples that show how being proactive and informed helps keep environments pest-free.

Bio

John started his career in pest control in April 2012, working around Lincolnshire and building a great deal of experience in rural and urban pest control.

In 2017 he successfully applied for a technical officer role with his previous employer, and for four years he played a pivotal role in training technicians, office staff and customers in all aspects of pest control, in the classroom and out in the field. John joined BPCA in August 2021.

13:00 LUNCH 

14:00 INVISIBLE NO MORE: WHY AND HOW WE NEED TO RECOGNISE THE SOCIAL VALUE OF CLEANING PROFESSIONALS

Daniel Cross UK Marketing Manager of Tennant Company

Cleaning professionals continue to play a vital yet often unseen role in protecting public health, wellbeing, and community pride. In this discussion Daniel Cross explores why cleaners remain undervalued, the profound impact that clean spaces have on mental health and inclusivity, and how organisations can better recognise and elevate this essential workforce, with the aim that attendees will leave with ideas for practical strategies to make cleaning operatives more visible, valued, and celebrated across every sector.

Bio

Daniel Cross has been leading the UK marketing strategy and efforts for well-known industry brands for over a decade including Vaclensa, IPC and Tennant Company, alongside his role as a long-standing committee member with the CSSA and leading driving force behind The Clean Start Initiative.  He has been a finalist for his marketing work in The Manchester Young Talent Awards, and recently The Clean Start Initiative was recognised as a finalist at the European Cleaning Journal Awards.

14:30 TBC 

Darren Marston, Master of the Worshipful Company of Environmental Cleaners (WCEC)

Darren Marston will be discussing the collaboration with BICSc on new training programmes.

15:00 NETWORKING BREAK 

15:20 WORKING TO END HYGIENE POVERTY 

Ruth Brock, CEO at The Hygiene Bank

In the last year, 5.3million adults in the UK have been forced to choose between buying food or toiletries. That means a Mum choosing between food for tea or tampons for herself; it means an employee choosing between lunch or the deodorant they need to feel clean and presentable at work. This is hygiene poverty. 20 million people in the UK don’t even know it exists, but the impacts are both devastating and growing. It causes extraordinary misery, blocks opportunity and limits life chances. It means people being trapped in their homes and children being bullied or not even attending school.

The Hygiene Bank is working to end hygiene poverty, for good. CEO Ruth Brock will speak about hygiene poverty and its impact, what this young charity is doing to tackle this hidden crisis and how you can help us achieve our goals.

Bio

Ruth Brock, CEO of The Hygiene Bank brings 15 years of leadership experience and passion to the charity. Previously, she led the Coram Shakespeare Schools Foundation (CSSF) for eight years, demonstrating her commitment to social justice. Prior to this, Ruth was a primary school teacher and also ran East End Shed, a small, community arts charity that champions inclusivity through the performing arts, fostering social cohesion and essential life skills. Years of working with families living in disadvantaged communities have shaped her perspectives on campaigning and the societal change that THB is working towards. With several years’ experience working in Westminster, encompassing research, campaigning and media, Ruth’s leadership of THB is focused on shaping our strategic approach and maximising our impact.

16:00 CLOSE

Exhibiting and sponsorship

The conference not only offers a full day of educational seminars delivered by key industry figures and bodies, but attendees will also be able to enjoy lunch and refreshments in the exhibition area - before the day concludes with networking drinks. All attendees will receive a CPD certificate.

The Cleaning Excellence Conference offers:

• The opportunity to associate your brand with excellence.
• Reaching thousands of industry professionals before, during and after the event.
• Networking with the industry’s most influential people.
• Multiple sponsorship package options available.
• Take this unique opportunity to position your organisation as an industry leader!

Contact the team

Contact the sales team to discuss your sponsorship opportunities. 

Exhibiting and sponsorship opportunities

Peter Calligeris

Sales Manager

[email protected]

General event enquiries

Mark Sennett

Event Director

[email protected]

There are limited sponsorship and exhibiting opportunities remaining. For full details please see the event brochure. https://cleaningconference.com/sponsorship

For more information, visit https://cleaningconference.com/

Different to a deep clean, biohazard cleans deal with the removal and cleaning up of potentially infectious and dangerous substances and materials.

From asbestos removal to responding to crime scenes, suicides, unattended deaths, road traffic and railway accidents or industrial injuries, biohazard cleaning professionals perform a critical service. 

Specialist Remediation Solutions (SRS) of Desborough in Northamptonshire carries out such services. The company works with a wide range of clients from across the country including the police, local authorities, care homes, landlords and estate agents, businesses and private, domestic clients. 

Operations Director, Elena Paunete, explains: “As biohazard and trauma cleaning specialists, we have a responsibility to manage infections and minimise the risks of contamination, such as disease exposure.

“For example, if we are called out to a council flat by a local authority where a resident has passed away and not been found for some time, we will need to tackle more than stubborn stains. Every drop of blood or bodily fluid can contain HIV, Hepatitis B, Hepatitis C, and other pathogens. There may also be maggot or fly infestations present too. We need to perform a thorough clean and dispose of everything very carefully. It’s about breaking the chain of infection and keeping everyone who comes into contact with that building, safe.

“A situation like this can require weeks of deep cleaning and odour neutralisation due to decomposition. Road traffic accidents often involve biohazards in tight, absorbent vehicle interiors, as well as on the actual carriageway. Even a minor blood spill in a workplace or an accident at home can lead to an unsafe environment without proper remediation.”

Biohazard cleaning techniques include physical clean ups of affected areas, sanitising, deodorising and removing potentially infectious bodily fluids and hazardous materials safely.To do this, trained biohazard and trauma cleaners use specialist equipment including ozone generators, UV-C lights, foggers, and HEPA-filtered vacuums. The goal is not just cleanliness, but decontamination and restoration.

“The EPA-approved disinfectants we use are formulated to kill 99.99% of bacteria and viruses that continue to work even when the surfaces are dry,” continues Elena. “Improper clean-ups not only risk human health but can carry legal consequences too. That’s why training in bloodborne pathogens, hazard communication, respiratory protection, and waste handling is mandatory for the SRS team.”

Despite SRS only setting up in the last year, the expert team has a combined 30 years of experience and has already completed more than 150 projects and won an award.

Managing Director, Stephen Booth, said: “Unlike a standard deep clean, biohazard cleaning demands full PPE, biohazard waste handling, and compliant procedures, all of which ensure that neither the public nor the cleaners are exposed to anything potentially life threatening.

“Plus, it is always vital to remember that behind almost every trauma or biohazard scene we clean is a human story - often one of grief, confusion, or shock. We always approach each situation with respect, compassion, professionalism, and absolute discretion. Our actions can make a huge difference to a family feeling overwhelmed and upset. It’s not uncommon for cleaners to be the first step in a family’s healing process.”

To find out more about SRS and the biohazard and trauma cleaning services it provides, go to https://srsolutions.uk

 

The business, which supports manufacturers and utility companies manage waste in smarter ways - cutting costs, saving time and minimising environmental impact, is currently recruiting for a range of roles across account management, compliance and software engineering.

After welcoming 12 new members of staff over the last year and a projected annual growth of 100%, the team enjoyed a weekend of adventure to celebrate the positive feedback across a selection of categories.

The results from Envirovue’s recent employee survey show that the company’s values are resonating strongly across the team, with 86% of staff saying they are proud to work at Envirovue and 92% reporting they enjoy going to work. More than three quarters (80%) see themselves developing a longterm career in the business, and 73% would recommend Envirovue as a great place to work to friends.

Director at the waste management firm, Alex Trenbath, said: “It’s brilliant to achieve such a high employee satisfaction rate. Visiting the Lake District was a great way to bring that positivity to life and bond as a team outside of the office.

“From axe throwing to off-road driving experiences, it was mega to organise an action packed weekend away as a demonstration of our commitment to our fantastic people.”

Based in Hardmans Business Centre in Rossendale, Envirovue is leading the way in waste management, developing software to track and automate waste processes through its team of in-house coding and development specialists.

Daniel Redfern, Director at Envirovue, adds: “At Envirovue, our greatest asset is our people. Their expertise and commitment drive the bespoke solutions we deliver, helping clients embrace reuse and circular strategies that go far beyond simply increasing bin collections.

“We were really pleased that our survey found our team feels supported in their career development. This shows we’re not just building tech, but we’re building futures and, as we grow, nurturing that talent will remain a top priority.”

Earlier this year, Envirovue reported a 98% year-on-year growth in revenue in the 2024/25 financial year, highlighting a rising demand for sustainable waste solutions.

 This is rarely the fault of the tile. Most materials specified for these environments are textured, so they provide grip under foot.  Problems occurs when dirt and residue is allowed to build-up on the tile, effectively filling in the texture.  So, how can these problems be avoided and any issues addressed?

A build-up of organic material and algae are two of the common causes of slippery tiles.  Organic contaminants include food, drinks, cosmetics and sun cream.  There’s also environmental contamination from bird droppings, rain water and dirt, as well as from grass, leaves and petals blown onto surfaces.  Microscopic algae will also flourish in damp areas; it comes in many guises and creates a slippery residue that can create a hazard underfoot.  During maintenance, it’s also not uncommon for surfaces to be washed with a detergent and rinsed with pool water, which re-contaminates the surface, compounding the problem.

A blast with a jet wash may seem like a quick and easy way to clean pavers but it will only wash dirt off the surface. Use of excessive amounts of water can also exacerbate staining and slip issues and jet washing can loosen grout, erode a stone surface and damage any protective sealant applied. To remove organic-residue, you’ll need to use an alkaline-based cleaner, like LTP Grimex.  This will break down the residue without damaging the surface.

Always follow the application instructions carefully; solutions like LTP Grimex need to be left on the tile surface for sufficient contact time until the dirt releases.  The surface should then be thoroughly rinsed with clean water.  Scrubber machines can also be used, where suitable.

To remove slippery algae, we recommend LTP Black Spot & Algae Remover.  Like Grimex, it’s also an alkaline-based cleaner formulated to remove mould, black spot, lichen, fungus and algae.  It breaks down ‘tendrils’ below the surface, as well as preventing regrowth. The treatment is applied directly to the tile surface, left to act and should then be thoroughly rinsed.

Limescale can quickly build up in wet environments, especially in hard-water areas, and, like organic residue, it’s a magnet for dirt.  Here, we recommend treatment with LTP Cement, Grout & Salt Residue Remover.  Unlike acid-based solutions, this remover can safely be used on stone and porcelain. It doesn’t tarnish or affect chrome or stainless steel either, which makes it ideal for use around pool steps and in shower areas.  

Treatment will also remove any grout residue and application is very easy; you dilute the Remover according to build-up, apply it with a cloth or sponge, scrub tiles with a white emulsifying pad and then thoroughly rinse surfaces with clean water. 

Rust staining is also another common problem.  It’s generally caused by metal objects, like rusting BBQs, metal umbrella stands, sun loungers, pots and garden tools.  Tiny deposits of iron wash off the surface of the objects when they come into contact with moisture and these deposits then leave a rust stain. Some weed killers and lawn fertilisers can create rust stains as they contain ferric sulphate iron particles; these stains appear as little spots of rust.  We refer to these issues as ‘surface rust stains’.

Rust or orange-coloured discolouration can also appear naturally within hard ferrous-type stone and it’s particularly common in sandstone. These stones naturally contain iron which can oxidise or rust when it comes into contact with rain. Stains often appear after laying and are easy to identify because the appearance is normally a gradual phasing in which results in a bloom of orange colour across the surface of the stone. We refer to these as ‘naturally occurring rust stains’.

Each type of stain needs to be removed with a different type of solution.  For surface rust stains, we recommend LTP Rust Stain Remover.  Safe to use on all types of tile and stone, the Remover is applied neat and left to act for 15 minutes, where it will change to deep purple as it reacts with the rust.  Tiles should then be rinsed with clean water.

Naturally-occurring rust stains need to be removed with a specialised acid-based cleaner formulated for hard ferrous stone, like LTP Ferrex iron stain remover.  This treatment is left to act over a longer period of time before rinsing and isn’t suitable for acid-sensitive stone. Some natural stones will appear darker after treatment, as the product continues to work following the initial application. This is normal and the darkening effect will gradually subside. 

If you’re planning a new installation, or have just renovated an existing tiled area, it’s worth protecting the surface from stains going forward. We recommend LTP External Stone Sealer for natural stone and barrier treatment, LTP Porcelain Tile Protector for matt porcelain pavers.  Both are non-film forming and will help prevent the absorption of moisture and organic particles, reducing staining and also the spread of algae, mould and black spot.  

Going forward, tiled areas will benefit from a thorough clean every couple of months or so – ideally, three times during late spring/summer and twice during the winter.  Residue acts as a key to dirt and surfaces that are regularly cleaned will be far easier to keep clean and safe.

To watch demos for all of the products listed, please visit LTP TV on YouTube at https://www.youtube.com/@LTPTV

For more information, email [email protected]

TEL: 01823 666213

Redefining the visitor experience

A strong first impression matters in every sector, from well-kept workspaces, hygienic healthcare settings, to spotless guest spaces. In hospitality especially, cleanliness plays a key role in delivering an exceptional experience and those sought after 5-star reviews. However, housekeeping staff face a high workload, tight schedules, and physically demanding tasks. This may lead to increased sick leave and staff shortages, all of which drive up the operational costs. The co-botic 1900 is made to address these challenges. 

Built to perform, made to love 

The advanced, industrial-grade robotic vacuum features a powerful suction motor for fast and efficient floor cleaning. Equipped with a range of sensors, including LiDAR (Light Detection And Ranging) technology, and a self-levelling dual brush deck, it precisely navigates into tight spaces, under chairs and other furniture.

Share the work, save time

Vacuuming has never been so easy. Just drop the machine at the entrance of the room and let it do its job. In the meantime, you can sanitise the bathroom or focus on other complex cleaning. The co-botic 1900 Drop & Go automatically returns to where you left it. With the space perfected, simply pick it up and it’s ready to help you deliver the same results in the next room.

Featuring an integrated 2-litre dust collector, it’s ideal for continuous working, reducing the need for frequent emptying. To support better hygiene, the dust collector is made from antimicrobial plastics, to minimise growth of mould, fungi and bacteria. The plug and play battery system features a quick-change operation for continuous performance, free from the risks and hassle of cables.

By sharing the workload, you save time and lower labour costs. By automating vacuuming tasks, it may also help prevent physical strain, such as back pain, which can decrease sick leave rates.

Heartfelt, smart design 

Programmed to vacuum as precisely and efficiently as possible, the co-botic 1900Drop & Go uses just 50W in Eco mode. This significantly reduces energy consumption compared to traditional vacuum cleaners. The modular design not only supports easy repairs but also helps extend the product’s lifespan, making it a smarter, sustainable choice.

Frank van de Ven, founder and CEO of i-team Global, says, “Our advanced co-botic is a trusted companion that businesses, cleaning teams, and facilities managers will love, while helping your customers fall in love with the results!”

For more about the evolution of this flagship invention visit: i-team Global   www.i-teamglobal.com/products/co-botics

TEL: 01945 595177