Remote hotel relies on quick response

It has 59 rooms offering views of either the hills or the sea, three self-catering units and a recently refurbished swimming pool and spa.  

William Moeran, the hotel’s general manager, has been dealing with Armstrong Commercial Laundry Systems for many years. He said: "The main reason we deal with Armstrong is that the after sales service is at least as good as their advice on new equipment, and the equipment itself. Being so remote, if we need a spare part or if something isn’t working quite right, getting an engineer here quickly can be a problem.  But with Armstrong, our own maintenance people can get on the phone to their technical team who will talk them through exactly what to look for and what to do, and if a spare part is needed it will arrive in the post next day!"

Last year Armstrong supplied two new Speed Queen 2 x 30lb stacked tumble dryers to replace equipment that was some 17 years old. These dryers make the best use of available space. The hotel also has four washer extractors also supplied by Armstrong including three Huebsch LWZ17, the most recent of which was installed in 2012, and a Unimac UC30M9 installed this year.  

The machines are in use seven days a week and at least seven hours a day in the Trefeddian laundry, which handles all the towels from the bedrooms, the pool and leisure area, and also the kitchen items.