Celebrating the best in FM and contract cleaning 

TAKING PLACE on 26 May 2022 at the InterContinental London Park Lane, The Kimberly-Clark Professional Golden Service Awards will celebrate the best in cleaning in 19 categories across key sectors such as healthcare, education, offices, retail and manufacturing.

“Over the last 30 years of running the awards, Kimberly Clark Professional has developed a highly experienced pot of knowledge about how to prepare the best winning entries,” said Steve Jones, general manager UK & Ireland, Kimberly-Clark Professional.

Acknowledging excellence and the achievement of the highest standards in the industry, the 2022 awards include a special new category ‘Going the extra mile’ for those who have delivered above and beyond during recent times of adversity.

Cleaning Matters is proud to sponsor the Environmental Awareness category, which highlights companies that have taken significant steps in their responsibility of the environment. All the categories have been designed to provide opportunities for all cleaning professionals across the UK & Ireland’s diverse business sectors: 

Golden Service Awards 2022 – Awards Categories  

1 Healthcare Establishment With Fewer Than 250 Beds
To include care homes, surgeries, clinics, and dentists

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• The knowledge and understanding of PAS and the new healthcare standards for cleaning and hygiene will also need to be demonstrated
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken.

2 Healthcare Establishment With More Than 250 Beds
To include hospitals – both private and NHS

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• The knowledge and understanding of PAS and the new healthcare standards for cleaning and hygiene will also need to be demonstrated
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken.

3 Office Areas Below 250 000 Sq Ft
For all or part of a building

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• An understanding of how the service impacts the users of the building is also important
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken.

4 Office Areas Above 250 000 Sq Ft
For all or part of a building

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• An understanding of how the service impacts the users of the building is also important
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken.

5 Office areas over 300,000 Sq Ft
For all or part of a building

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• An understanding of how the service impacts the users of the building is also important
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken.

6 Small Education Establishment
To include primary schools – private and public sector, nurseries

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• An understanding of how the service impacts the users of the building is also important, in particular the importance of hygiene factors affecting children
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken.

7 Education – Secondary and Further Education
To include private and public sector secondary schools, universities, and colleges

• • Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• An understanding of how the service impacts the users of the building is also important, in particular the importance of hygiene factors affecting the students
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken.

8 Shopping Mall Or Areas With More Than One Shop    

Retail/Shopping Malls under I million Sq Ft

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• An understanding of how the service impacts the users of the building is also important, in particular the importance of hygiene factors affected by external environments
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken.

9 Retail/Shopping malls over 1 million Sq Ft

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• An understanding of how the service impacts the users of the building is also important, in particular the importance of hygiene factors affected by external environments
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken

10 Manufacturing Facilities
Factories – across all sectors including food, processing plants and power stations

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• An understanding of how the service impacts the manufacturing process and the hygiene levels required
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken.

11 Hospitality Award
To include hotels, restaurants, cafes, and holiday parks

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• An understanding of how the service impacts the guests and users of the building is also important, in particular the importance of hygiene factors affected by the high levels of occupancy
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken.

12 Hospitality Award Leisure
To include stadiums, outdoor shopping malls and plazas, theme parks, airports, and stations

• Judges will be looking for high standards of cleanliness, a good understanding of the site, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• An understanding of how the service impacts the guests and users of the building is also important, in particular the importance of hygiene factors affected by the high levels of occupancy
• There will be a site visit from a BICSc auditor
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken.

13 Environmental Awareness Award  sponsored by Cleaning Matters
For companies that have taken significant steps in their responsibility of the environment

• Judges will be looking for a company with a suitable Environmental Management System in place that brings an obvious benefit to both the organisation and individuals involved
• The company must also be able to show results which can be quantified and linked to original objectives as well as training which has resulted in certification or accreditation
• Environmental records can include: Records of significant environmental aspects; Records of environmental meetings; Environmental performance information; Legal compliance records; Communication with interested parties; Suitable Environmental Management Systems; 
• This award will not require a site visit or a client testimonial.
   

14 Industry Training Award 
For cleaning service companies with excellent innovative training strategies that give consideration to the national training policy

• Companies can enter specific projects or organisation-wide training for this category
• The judges will be looking for:
• Training which links clearly to the organisation’s needs and helps to move the business forward
• Training which links to the industry’s training and development strategies and brings an obvious benefit to both the organisation and individuals involved
• Results which can be quantified and linked to original objectives
• Training which has results in certification or accreditation
• There will be a site visit from a BICSc auditor.

15 Diversity Awareness Award
For businesses that have the best initiative which demonstrates the company practises diversity and inclusion

• Diversity in the workplace promotes acceptance, respect and working together despite differences in race, gender, age, religion, and sexual orientation for example
• The judges will be looking for the best initiative which demonstrates the company practises diversity and inclusion. Examples include:
• Cultural training
• Parental leave for men and women
• LGBT forums and groups
• A workplace that is comfortable for employees with mental or physical disabilities
• Language training
• Diversity awareness programmes
• This award will not require a site visit or a client testimonial.

16 Going the extra mile
For businesses that have gone the extra mile in times of adversity

• • Judges will be looking for high standards of cleanliness, teamwork, good management skills, difficulties faced and how they have been overcome, effectiveness of staff and good communication with clients
• In addition to this the judges will be looking for clear examples of how the company has gone the extra mile during a period of adversity. Details required
• The adversity and its impact on daily life
• The impact it had on the cleanliness operation
• Measures taken to overcome the adversity
• Measurement of the success of the measures taken
• A client testimonial is required which should include the name of the company, director’s name and title, and a sentence to say that he/she has read the entry and it complies with the work undertaken
• This award will not require a site visit.

17 Small business
For contract cleaning or FM companies with a turnover of £3 million or under

• The judges will be looking for evidence of excellence in staff training, sustainable operations, and health and safety
• The judges will also want to look at and discuss the company’s current business plan as well as financial, sales, and marketing strategies
• The evidence supplied should demonstrate that all clients benefit from the evidence put forward
• Evidence of client surveys and action will strengthen an application
• This award will not require a site visit
• No client testimonial.

18 Site Supervisor Of The Year
For excellent performance by a site supervisor

• The judges will be looking for a site supervisor who has a thorough understanding and knowledge of the site, demonstrates exceptional leadership and management skills and shows outstanding dedication to the customer
• They will also be looking for a site supervisor with clear communication skills who has ideally undertaken relevant training programmes Please note:
• If a supervisor is put forward for this award, they must be available for an interview at the site visit and they must attend the awards ceremony
• If you are entering a supervisor for more than one award, please ensure they are nominated on each application form. Please note, the supervisor will only be interviewed once
• If your site application does not make it through to the next stage the supervisor will no longer be eligible.

19 Cleaning Operative Of The Year
For excellent performance by a cleaning operative

• The judges will be looking for a cleaning operative who has a thorough understanding and knowledge of the site and shows outstanding dedication to the customer
• They will also be looking for a cleaning operative with clear communication skills who has ideally undertaken relevant training programmes
• Please note:
• If a cleaning operative is put forward for this award, they must be available for an interview at the site visit and they must attend the awards ceremony
• If you are entering a cleaning operative for more than one award, please ensure they are nominated on each application form. Please note, the cleaning operative will only be interviewed once
• If your site application does not make it through to the next stage the cleaning operative will no longer be eligible. 

For more information visit https://www.goldenserviceawards.co.uk/event