Serious waste boosts growth

Tanker drivers and engineers armed with mobile devices are live-linked to a back-office system allowing for the real-time exchange of time critical information and the automatic sharing of job-specific paperwork. This streamlined approach has resulted in less routine administration, improved operational efficiency and better financial control.

“BigChange gives us a single, centralised system that has streamlined every aspect of the business,” commented Jeremy Proctor, managing director of Serious. “Using BigChange we spend less time firefighting and more time forward planning and our list of ‘nice to do’ tasks has become our ‘let’s get it done’ priority with resources previously deployed on routine admin now being used to chase aged debt, proactively plan, and invest in sales and marketing campaigns, for example.”

With the head office based in Staffordshire, Serious, offers a range of services including waste removal, engineering, installation and project management covering all aspects of sewage, grease and waste-water management. Serving more than 15,000 commercial and domestic customers, from six UK depots, Serious’ clients include Marston’s, Whitbread and Admiral Taverns, football clubs such as Everton and Wolverhampton Wanderers and utilities including Severn Trent Water and Scottish Water. The Serious fleet ranges from engineers in Transit vans to 32 tonne vacuum tankers.

The BigChange job management system, which incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, job finance and business intelligence, replaced a number standalone systems within Serious, including spreadsheets, sales management software and isolated trackers. The system is said to have dramatically reduced the time and resource required to manage the mobile operation and undertake administrative tasks.