Reliable laundry, reliable care

St Andrew’s Healthcare has spoken about its bespoke service contract from Electrolux Professional that supports the smooth running of the on-premises laundries (OPLs) at its three hospitals and two community sites.

The partnership sees the mental health charity receive the manufacturer’s Essentia package, which guarantees regular maintenance to its sites situated across Northampton, Birmingham and Essex, which care for around 650 service users.

The business’s Northampton site has more than 40 wards served by a central OPL with 12 washers and 12dryers of various sizes up to 45kg. At Birmingham and Essex, with eight and six wards respectively, each contains four washers, four dryers and one ironer.

With a large breadth of equipment of various ages and sizes, the Essentia contract has been tailored to cover legacy products and equipment from differing manufacturers, helping to extend their lifespan and minimise the risk of downtime and unexpected maintenance costs. It also provides a reduced admin burden by not requiring purchase orders to be raised for individual jobs.

Gary Eccles, strategic sourcing manager at St Andrew’s Healthcare, said: “Essentia gives us the security of ongoing support across our five OPLs. The regular maintenance will help minimise equipment downtime and keep equipment in peak working condition, which is vital given we have 650 service users relying on having a continuous operation. 

“Working directly with Electrolux Professional, we have access to their expertise and know that all parts fitted will be the same quality as when the machines were new.”

Essentia provides operators with a reliable service network and selection of exclusive perks in the event of any unforeseen circumstances, such as a comprehensive user guide containing tips on cleaning and maintenance.

Minimising downtime and maximising efficiency are two crucial components of a successful laundry operation. Fortunately, reliable service contracts such as Essentia are on hand to provide businesses like St Andrew’s Healthcare with the necessary support to keep operations running smoothly, leading to long-term resilience and success.

Gary concluded: “We worked in partnership to look at our operation, determine what we need and as a result our agreement is completely bespoke. As our facilities have changed, we have the flexibility to adjust our package to ensure it is always exactly what is required.

“Having an attentive direct account manager also helps make communication easier and slicker – they know our operation well. The team always acts professionally, politely and with the knowledge to offer the charity advice as needed.”

Discover more about Essentia from Electrolux Professional

Paul Frost is country manager UK & Ireland at Electrolux Professional

For more information, visit https://www.electroluxprofessionalgroup.com