This six-in-one, cloud-based solution enhances the utilisation and management of its fleet as the company transitions to an all-electric fleet. By live-linking service engineers to the back office and management teams through the BigChange app, it is moving towards a 100% paperless operation and reducing administrative tasks by up to four hours every day.

Offering comprehensive workplace and washroom hygiene services across the Southeast, Liberty Hygiene employs over 50 full-time staff. The team services around 4000 sites monthly, operating from 03:00 to 15:00, Monday to Friday, with weekend cover available if needed. Based in Rayleigh, Essex, it currently runs a fleet of 38 vehicles, six of which are fully electric, with the goal to be 100% electric within five years. Partnering with companies through the Independent Washroom Services Association (IWSA), it also services local sites under national contracts.

“At Liberty, we’re committed to being as green and environmentally friendly as possible. Recently becoming a Carbon Neutral company, we’ve achieved this through various innovations and initiatives, including the products we use, recycling methods, and global offset projects,” commented Mark Sutton, service director at Liberty Hygiene. “BigChange supports this ambition by optimising our mobile resources and reducing our reliance on paper processes.”

Before adopting BigChange, Liberty Hygiene used multiple systems for fleet and workforce management, including separate tracking, workload, timesheet, and vehicle check systems. After learning about BigChange at an IWSA event, the company requested a demo and decided to implement its end-to-end functionality. BigChange integrates mobile workforce management, CRM, job scheduling, live tracking, financial management, and business intelligence tools into one platform, transforming daily operations.

Daily vehicle checks through the BigChange app ensure vehicles and drivers are ready for the road, with early notification of any issues or defects. Intelligent scheduling, combined with vehicle tracking, maximises the use of its eco-friendly fleet. Alongside savings from electric vehicles and BigChange Fuel, a new fuel card offering, it saves around £400 weekly in fuel costs.

CRM tools, from quotations to managing sales enquiries, enhance customer service. There are plans to integrate BigChange with the accounting system to automate invoicing, reducing errors, improving cash flow, and minimising unnecessary admin. Management also benefits from advanced analytics and reporting dashboards, enabling informed decision-making and long-term planning.

“One of the biggest impacts of BigChange is the ability to capture and share customised job completion reports,” continued Mark Sutton. “Our teams are often on-site before anyone else, ensuring everything is in order. Using the app, we record date, time, and location-stamped photographs and additional information, which can be shared with customers to confirm job completion.

“Beyond the fuel savings of around £400 a week, the environmental benefits, and service quality improvements, BigChange saves us 3-4 hours daily in general business management. This time can be reallocated to further enhance our sustainability and growth.”

For more information, visit www.bigchange.com