Educate your staff and get ahead

03 April 2018

In this article Regina Henrich, the european manager for ISSA, ​examines the benefits of education and certification with ISSA 

The cleaning industry – just like any other industry – is always changing. There is a constant need for companies to adapt as governments implement new regulations and laws. But also, social factors and environmental developments are driving change, while expectations in the industry are evolving. To stay ahead of the game, companies need to see these developments, understand the impact and act on them. It doesn’t only come down to the qualifications of the CEO. Companies need qualified staff at all levels to recognise what could affect business operations and also to drive innovation. 

However, training your workforce costs time and money – often someone from outside is needed to do the training. There are a number of drawbacks to this situation. There will be additional cost, missed time, and – when the training is not relevant or carried out badly – valuable work hours are wasted. Understandably, employers don’t necessarily want to take that risk. 

However, there are a number of key benefits from training your employees to bear in mind. Lifelong learning is already a reality – and to keep your competitive edge, education and certification should be an essential part of your company culture. Therefore, ISSA cooperates with academies across the world to promote and provide education, host networking events and offer training to members and non-members of the industry. 

The benefits of investing in your employees

If you need more convincing of clear reasons why you should invest in staff training, here are the most important advantages:

Regular employee training gives your company more on the job know-how and knowledge. It is not just about specific knowledge but also for skills like time management, social skills or team building. 

Secondly, employees will pass on what they have learned. Professional staff training doesn’t only benefit one person, it will always benefit the whole team.

Another benefit for your company is that training obviously increases the qualification of your employees and allows you to recruit new professionals internally. 

Inevitably, this will build employee loyalty. The positive incentive of employee training increases their identification with the company. This is a key success factor for a company. In the long term, employee retention through continuing education offers positive effects on innovation and company growth.

By consistently investing in training your employees the overall reputation of your company improves. This also leads to the increased attractiveness of your company to potential new employees. If you care about the professional training of your staff, this motivates qualified professionals from your competitors to apply to you – making it easier to find exactly what you want.

In the end, satisfied employees will increase the willingness to perform, which increases their productivity; which in turn leads to higher profits. Professional staff training has a positive effect on the service profit chain. Put simply, employees understand employee training as a signal of appreciation. 

In the long term, an attractive HR development programme will create a motivated environment, foster innovation, reduce risk, increase the productivity of your employees and of your business as a whole, and boost your bottom line.

Skills for success

Are you rethinking your current employee training strategy? Are you also going to the Interclean Amsterdam show in May? Take the opportunity to network and get two certifications presented by industry experts:

Accredited Auditing Professional (AAP): Offered by ISSA’s Cleaning Management Institute (CMI), AAP qualifies you to provide consistent and standard quality-assurance audits. 

May 16, 2018, 9:00 a.m.–3:00 p.m.
Room: D407 (Elicium)
Trainer: Brant Insero/K-J Boel

Estimating Made Easy (EME): This management course looks at all the defined systems of costing for contracts, organisational structures, disciplines, and the benefits of each system for a thorough understanding on which to base decisions and operations.

May 17, 2018, 9:00 a.m.–3:00 p.m.
Room: D407 (Elicium)
Trainer: Tommy Taylor

Contact: KJ Boel |