Shopping centre contract

The contract includes a total of 20 security officers and cleaning operatives, with all employees transferring to Axis Group under TUPE in a mobilisation period of just five weeks.

Axis Group’s training is also designed to support Houndshill Shopping Centre’s commitment to excellent customer service and the Centre’s status as a WorldHost recognised destination. Axis Group will continue to develop all cleaning operatives and security officers as ambassadors of the Centre, and this will be complemented by Axis Group’s membership of the Institute of Customer Service.

To improve communication and management information for the Shopping Centre, Axis Group will be introducing the latest auditing system from Overtec. This solution has been designed to improve traceability, auditing and to address the major causes of ‘slip, trip and fall’ accidents, incidents and claims. It allows all cleaning activities on site to be tracked, significantly improving cleaning efficiencies and ensuring that in the event of an accident all necessary information is immediately available.

Axis Group was awarded the contract following a competitive tender as it provided the best offer in terms of service delivery and commitment to customer service.

Mark Hickey, deputy centre manager at Houndshill Shopping Centre, said: “Axis Group demonstrated a clear understanding of the requirements set out in our tender, and not only provided the best operational solution, but also was deemed as a good cultural fit for the Centre.”