IT streamlined cleaning firm's processes

Brayborne Cleaning Services started in 1986 with one guiding principle: to provide outstanding service and value in the contract cleaning industry. With such a wealth of experience, Brayborne are perfectly positioned to provide a complete range of services to help their clients maintain smooth day to day operations.

For over 25 years, Brayborne have been at the forefront of the cleaning industry, providing outstanding service and value to their clients across the south of England. They have grown to become one of the UK’s most respected and successful privately owned contract cleaning companies, offering a wide range of professional cleaning and facility support services, tailored to customer’s specific needs. And with their in-house specialist cleaning division, those awkward cleaning projects can also be undertaken.

Customers soon discover that Brayborne is no ordinary cleaning company. They don’t just clean – They care.

Brayborne now have a staff of over 850 people and a strong and experienced management team of Area Managers, Contract Managers and Supervisors. All are trained and committed to offering the best possible service to their clients.

Whatever the project, the real difference which their client’s find is that Brayborne care – not only about their customer’s building and how it is cleaned and presented, but also about their customer’s staff and how they feel about their working environment too.

With their ‘Active Service Promise’ Brayborne are committed to ensuring the specific workplace requirements of their staff are always met. By leaving feedback cards on employees’ desks, they can see how they’re performing, or if there’s any more they could be doing.

To retain a competitive edge, Brayborne has always strived for continuous improvement in their systems. Providing accurate and timely management information they can maintain high levels of service and speed of contract information which client’s may require.

When searching for a software solution to deliver on the above, Mairi Berryman, the company’s Commercial Director said “We were at the limit of what [our current systems] could do for us at that time, so needed another solution.”

When asked why they selected CleanLink as their alternative solution in 2007, Mairi commented: “We needed to find a system that would streamline our processes and reduce the time we were spending on admin and paperwork. All the CleanLink modules that were shown to us ticked our boxes for what we were trying to achieve. We also liked and felt we could work well with the personnel we met at CleanLink”. Mairi added that “The key benefits that the use of CleanLink, Mobile and Portal solutions have given to Brayborne’s’ clients and staff are:

“CleanLink ’is a market leading software solution designed specifically for the cleaning industry. Its use has enabled us to effectively streamline our administration as intended. It also ensures all site and employee data is stored securely. It produces work sheets, site budgets and risk assessments for us.

Using ‘CleanLink Mobile’ we are also able to provide a fast, electronic auditing solution with comprehensive management reporting. The use of the Mobile has also allowed our personnel to have key data regarding their clients and staff to hand all the time.

By working closely together with CleanLink Software, Brayborne have been able to help develop and personalise aspects of the software to their specific requirements, which has made their processes easier and more efficient.

The recent adoption of the optional CleanLink Portal service has also allowed us to share required information with selected clients and/or staff on-line at any time.”