Sector approach

Managing director Stuart Buswell said: "A sector-based approach using sector directors with dedicated expertise is a strategy that is much better aligned to our capabilities and will ultimately help us to serve our customers better. And this is already being proven. An element of these changes has already allowed us to enter into tenders that we would never have considered six months ago."

These key sectors include manufacturing, food, transport, retail and shopping centres, commercial cleaning and specialist cleaning. The business is investing heavily in technology to support the changes and assist the day-to-day running of operations, which is now managed via a central hub in new headquarters in London.