Servicing customers to a high standard

ServiceMaster Clean has announced that two members of its Customer Audit Team have passed the examination for British Damage Management Association (BDMA) technician level one.

The Customer Audit Team plays a vital role within ServiceMaster Cleans' damage management offering and is a vital link, providing support to both customer and practitioner.With one of the largest number of qualified BDMA Senior Technicians in the UK, ServiceMaster Clean aims to work to a recognised standard to ensure the best damage management practice.

ServiceMaster Clean has, for the past year, guided two members of its Customer Audit Team through the training needed to achieve the BDMA level of technician. Kate Short, team leader along with Hannah Davis, SAMS auditor, both work closely with claimers, policy holders, brokers, adjusters and ServiceMaster Clean business owners.They serve as a point of contact that links the ServiceMaster Clean practitioner to the customer.

Malcolm Holmes, head of commercial support for ServiceMaster Clean explains the importance of strengthening the link between the customer and the ServiceMaster Clean technicians."We always strive to ensure that our technicians are qualified to the highest possible standard but we felt the link that our customer audit team provides could be utilised to provide a complete damage management offering.

"Along with a comprehensive training programme which includes a full understanding of fire and flood damage restoration and health and safety, Kate has also had hands on, practical experience during her training,working closely on site with ServiceMaster senior BDMA technician Ian McCormack." Kate says,"Being on site allowed me to put everything I was learning into practice and actually see the processes involved in disaster restoration. On this occasion it was fire damage and I was able to see for myself the amount of work that goes into restoring a property and any technical issues that may arise in the process."