ARTICLE

User of the month

11 December 2013

After rekindling Merlin’s ‘User of the month’ campaign in October, the winner of the November ‘User of the Month’ accolade is Tim Merridew, IT systems manager, at Cherwell.

Tim was selected for utilising Merlin’s Web Service Tool Set to create My Cherwell Online. He says: "My Cherwell Online is a customer-focused online portal where customers can set up their account in a way which exactly matches how they go about purchasing consumables in their organisation. If required, order lists can also be defined which limit the products that an individual user is allowed to purchase and their expenditure can be controlled by setting a budget."

 

Cherwell MD Jeremy Hodge added that increased use of the portal by customers has "seen the focus of our customer services department shift from order taking to proactive up-selling." 

 

 

Read the full article: http://merlinbusinesssoftware.com/recognising-our-customers-merlins-user-of-the-month-for-november-2013 



 


 
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