Award finalist is smart choice

OCS has been named a finalist in the Institute of Customer Service UK Customer Satisfaction Awards 2011 for its CleanSmart entry in the Customer Satisfaction Innovation Award category.

OCS's CleanSmart system has brought lean engineering principles to the traditional cleaning process to give clients a service with range of additional benefits.The awards recognise organisations that have implemented customer service strategies with entries being judged by a panel of Institute members and industry experts.

Client satisfaction with CleanSmart is said to have had a positive influence on customer retention figures with clients being reluctant to revert to more traditional cleaning methods.

Awards finalists will be celebrated at a banquet at the London Marriott Hotel where the overall category winners will be announced.