L C C Support Services Ltd, Control to hand

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Last Month's Poll

After COP15 will your business be taking more steps towards sustainability?

Yes : 35%

No : 32%

We already have a sustainability programme in place : 33%

Control to hand
January 1st 2006

Staff at LCC Support Services have the control of its business in the palm of their hands - literally.

All 15 senior personnel in client relations/service management have transferred all business monitoring and management systems onto specially programmed handheld Personal Digital Assistants (PDAs).

The development has benefits for a multi-site contract because the client at each location can sign off the report on the PDA on site as it is completed.This eliminates the need to type up and post reports for signature.

LCC client services director, Christine Wilson, says "This move is one of the most important service developments made by us in many years. It streamlines our business, strips paperwork out of the system and enables us to complete all QA reports on site.We then download the information at the help desk each evening."

More articles from L C C Support Services Ltd:

Suits you sir – bespoke system (1st February 2010)

LCC's bespoke software system, the IBMS,was created by the company to handle multi-site contracts. It worked so well that it is now being rolled out to all clients. Gerardine Coyne spoke to Christine Wilson, operations administration director

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Cleaning up the north (1st December 2009)

LCC Support Services has started a new cleaning contract at Piccadilly Place, adjacent to Piccadilly Station in Manchester – a vibrant landmark city development, managed by Carillion.

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Service delivery (1st December 2009)

LCC Support Services won the Golden Service Award in its newest category Service Delivery.

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Once, twice, five times a finalist (1st October 2009)

LCC Support Services is riding high in the 2009 industry awards programmes.Twice previous category winner in the Golden Service Awards (GSA) – for Best Cleaned Offices and Best Cleaned Educational Establishment – the c

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United they stand, with new support offer (1st October 2009)

Bob Vincent, executive chairman of LCC Support Services, has offered management support to smaller UK independent cleaning contractors during the recession.

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Bob's business boost bonanza (1st June 2009)

LCC Support Services has been restructured with new board appointments, to take it into its next development phase as a national operator.

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Helping healthcare keep clean (1st February 2009)

LCC has won another contract for its growing healthcare office cleaning business.The latest win is the Nursing and Midwifery Council offices in Portland Place, London W1.The cleaning work includes daily office cleaning,

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Keeping campuses clean (1st December 2008)

LCC, the Southern based contract cleaning and support services company, has won another major contract for its college and education portfolio with the Great Yarmouth College campus.The contract for the College include

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Contract cleaning in a recession (1st August 2008)

All bought-in services go under the microscope when the economy slows down. Bob Vincent, managing director of LCC Support Services, looks at how contractors can maintain client bases in a challenging climate

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X-factor attracts TSB to LCC (1st June 2008)

When TSB wanted its South East region high street banks cleaned, LCC took on an extra 60 experienced cleaners to deliver Project Xtreme Clean.

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Fair day's pay for a fair day's work (1st February 2008)

Cutting corners on wages is a recipe for disaster, says LCC Support Services MD,Bob Vincent. He says open book management is the only way to retain staff and customers

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New premises for LCC (1st June 2007)

LCC Support Services, the fast growing southern-based cleaning and FM company has outgrown its headquarters and moved into new premises. Following two years of rapid growth, the company has moved to the new site, LCC H

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For cleaning you can bank on (1st December 2006)

London-based LCC Support Services has won a major contract to clean over 70 branches of the Cheltenham and Gloucester (C&G) throughout the South of England.

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Show the public we mean business (1st October 2006)

Despite the industry's best efforts, the public still refuses to acknowledge cleaning as a career of choice. LCC Support Services' chief,Bob Vincent, says it's high time to promote the positive. Brendan Coyne reports from Sep

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New LCC Commercial Director (1st October 2006)

Darren Tritton has been promoted to Commercial Director at LCC Support Services.

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LCC boosts service quality (1st August 2006)

Southern-based contract cleaning and FM company LCC Support Services has set up a team of Quality Auditors to monitor its work standards for each of its clients.

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Royal Mail win for LCC (1st June 2006)

Contract cleaning and FM firm, LCC Support Services, has had its Royal Mail contract trebled following four years cleaning the South Eastern Region. LCC will now cover the East Anglia Region in addition to some parts of central and south London.

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Training & support (1st August 2005)

LCC Support Services, the £10m London based cleaning contractor and facilities management company has set up a new human resources and people development (HR & PD) department to support and train its 2 000 and growing – workforce.

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Banking on major success (1st July 2005)

London-based contract cleaning and facilities management company, LCC Support Services, has won a major contract that takes its turnover to in excess of £10m.

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Economic and safe (1st February 2004)

With Health and Safety issues becoming more important, LCC Support Services is introducing a safe, ladder-less reach and wash extendable water-fed window cleaning facility to the core package of services it offers. Accidents occurring to window clean

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