Award finalist is smart choice April 1st 2011 OCS has been named a finalist
in the Institute of Customer
Service UK Customer
Satisfaction Awards 2011 for its
CleanSmart entry in the
Customer Satisfaction
Innovation Award category.
OCS's CleanSmart system has
brought lean engineering
principles to the traditional
cleaning process to give clients a
service with range of additional
benefits.The awards recognise
organisations that have
implemented customer service
strategies with entries being
judged by a panel of Institute
members and industry experts.
Client satisfaction with
CleanSmart is said to have had a
positive influence on customer
retention figures with clients
being reluctant to revert to more
traditional cleaning methods.
Awards finalists will be
celebrated at a banquet at the
London Marriott Hotel where
the overall category winners will
be announced. More articles from OCS Group UK Ltd.: |