Taking the software option
August 1st 2009 OGL says telesales and ecommerce have increased for Jangro Leicester with the
company's prof.ITplus software.The program gives customer information at the click
of a button,making sales fast and efficient
OGL Computer supplies the prof.ITplus sales order and stock
management software application, designed specifically for
stockists and suppliers in the janitorial and cleaning industry.
With management facilities including sales order and sales enquiries,
counter sales, accounts, stock, purchase orders and returns, OGL has
recently updated the software's sales potential with the launch of the
Tele-order Template free update 'patch'.
Developed as a direct result of the needs of janitorial industry
suppliers, the new 'patch'provides telesales representatives with
comprehensive on-screen customer requirements and order
information at the click of a button, which can be instantly accessed
during a telesales call to help up-sell and improve customer service.
The Tele-order Template achieves this thanks to on-screen
presentation of customer order history, which makes it easy to
prompt customers if they would like to place a new order for
previously or regularly purchased stock items.
At the same time,Tele-order Template can be combined with the
additional CRM (Customer Relationship Management) module to
enable alerts, indicating to telesales representatives the optimum
time to call customers to enquire if they would like to place a new
order, based precisely on their order history.
Know your history
The Jangro Leicester telesales team has reported that the new
software update has helped increase the quantity of stock items
ordered per sales call and has also made the sales process faster,
thanks to the instantly visible customer order history information,
which has enabled Jangro to make a higher number of sales calls per
day.
"Since taking on the Tele-order Template we have speeded up the
sales process by being able to instantly access the sales order
history," says Eddie Hargrave,MD, Jangro Leicester."Our telesales
representatives can provide greater accuracy and efficiency to our
customers. For example, if our customer wants to buy the particular
type of mop that they regularly order,we can tell straightaway which
mop they need.
At the same time, Jangro Leicester has been able to increase its
customer base by turning to the internet. OGL Computer's eShop
eCommerce solution has
attracted new customers
via the internet and has
increased customer spend
thanks to the nature of
buying on-line.
A happy site
OGL designed a website
for Jangro Leicester –
www.jangro-leicester.com.
Using the prof.ITplus
eShop software, stock
details, customer records
and customer order
information are
automatically updated
and managed between
the prof.ITplus software
and the company's
website, with zero
intervention from the
user.
Using eShop saves
effort, time and money
where updates to a
website would have to be
made manually or by managing an additional a third-party database.
"eShop has increased our business in two ways," says Jamie
Hargrave, Jangro Leicester."Firstly, it has provided us with new
customers as a result of finding us via search engines, such as google.
"Secondly,we have seen a rise in impulse buying through the
website. For example, a customer searches for a specific item on the
website but then buys an additional item having seen it displayed on
the website itself."
While OGL designed the Jangro Leicester website from scratch
and installed the eShop eCommerce module, the software company
has also worked with pre-existing websites to integrate eShop and
prof.ITplus.
Please contact the company for
details. More articles from OGL Computer Services Group Ltd: | 
