Flawless shopping floors
August 1st 2008

Hako machines have been cleaning and maintaining Manchester's Trafford Centre for ten years.Training and support are the key to keeping standards up

Manchester's Trafford Centre has over 30 million visitors each year. Since its opening in 1998, environmental services manager Doreen Hutton and her team have worked closely with Hako Machines on cleaning and maintenance.

"It was vital that the machines could cope with the different environments and various surfaces as there are polished granite and wood, unpolished wood, travertine and natural stone floors within the complex," explains Hutton."Because of the size and scale of the Trafford Centre,we needed machines that could consistently cope with the demands and pressures of both the internal and external areas." The Trafford Centre hosts over 240 stores spanning a one-and-ahalf mile long mall, 60 bars and restaurants, and Europe's largest seated eating area with 1,600 seats.Dedicated cleaning teams are responsible for various areas and floor types with each operative fully trained by Hako. "As part of our work with Hako,we have induction courses each month for new staff and refresher courses every six months for everyone on the team," says Hutton.

"Hako also provides a 'train the trainer' course which includes a certificate to acknowledge their skills so that we have senior staff on hand with extended knowledge of the machines and applications.

"Training is easier for the staff as some of the machines can be used on several types of floors with the same cleaning pads.We also have a Hako engineer on hand to answer queries and provide support as well as servicing the machines on a monthly basis." The Hako fleet at the Trafford Centre includes tractors and road sweepers to electric towing vehicles, pedestrian and ride on scrubber dryers, and polishers and burnishers.

Please contact the number on the right for more information.

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