Keeping up appearances
June 1st 2010 ServiceMaster Clean takes specialist care of the luxury rugs at Westfield Derby
Specialist cleaning provider to hundreds of businesses across the
UK, ServiceMaster Clean offers a bespoke service. One example
is the work that it carries out on behalf of one of the largest
shopping centres in the midlands.
Westfield Derby opened in 2007 with brand new flooring and
furnishings throughout to create a luxurious surrounding for
shoppers.
A key part of the interior
design was a series of
handmade Chinese rugs
which were made
specifically for the £340m
redevelopment and
designed to reflect the
Derbyshire landscape. But
with over 25 million visitors
a year it became apparent
that there was a need for
regular maintenance of the
rugs to prevent colour loss
and staining.
Local ServiceMaster
Clean business owner
Dermot Boyle initially
visited the site in 2007 to assess the condition of the rugs. Following
this ServiceMaster Clean developed a cleaning programme to ensure
that the rugs were restored and would be maintained as such.
"We offer Westfield an out of hours cleaning solution to minimise
the disruption to shoppers and staff," explains Boyle."We work
through the night twice a year to clean each rug.
"The rugs are very heavy and large; 5m by 3m and it takes four
people to lift and move just one.We begin by pre-spraying each rug
with shampoo, leaving for five minutes.We then carry out an extraction
clean of the whole rug using our specialist machinery.We carry out
additional spot cleaning where necessary to treat individual stains.
"The final stage is to apply our own product which is a protective,
soil resistant and anti-bacterial finish to each rug. Our finish also
includes a product called Hygienilac, which leaves all the rugs with up
to 12 months protection against dirt and bacteria. It's amazing how
much grime rugs can collect and it takes around 45 minutes to clean
each one, but once cleaned they look fantastic."
"The service that ServiceMaster provides has conformed to our
standards of acceptance with sensible costs being charged," says
Malcolm Chapman, building services manager,Westfield Derby."The
service staff and management have always been obliging,working to
the time restrictions that a shopping centre facilities team has to
accommodate."
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