Fingers on buzzers please
June 1st 2009 Prochem Europe is challenging cleaners with '5 Quick Questions' in a bid to establish
whether they require training.Have you got the answers?
Prochem says hundreds of training professionals from the UK
and overseas attend its training courses every year.The
company has been investigating what motivated individuals to
come and whether their expectations were met.
Prochem wanted feedback from delegates attending training days
at its Chessington centre in order to develop five key questions that it
believes every cleaner should be able to answer correctly.
Chris Wentzel of Spring Clean, Huddersfield has been cleaning
carpets and upholstery for over seventeen years."There's not much
you could tell me about carpet and upholstery!" he jokes.Wentzel
was attending a Prochem Hard Floor Maintenance Course."It was
worth every penny," he admits.
"I can now do floor cleaning and maintenance that I wouldn't even
have attempted before. I quickly earned back several times over the
money I invested in the course and hotel accommodation.
"I came away from the course with a Prochem Hard Floor manual,
which is now my 'little bible'," he says, adding that he also appreciates
the help available from the Prochem technical help-line.
"My local distributor advised me to come on a Prochem course and
I'm really glad I did," says Anthony Nash of A+ Cleaning Services
based in Stroud,Gloucestershire, who spent a day at Prochem on a
Carpet Cleaning course.
"I am so much more confident since doing so. I always test fibres
and dyes now and I feel I know exactly what I'm doing." Nash says
that the training course has had some real impact on his business
and he hopes to continue moving away from general cleaning to a
more specialised (and more lucrative) carpet and upholstery cleaning
service."I absolutely recommend other carpet cleaners to do a
course," he says.
Peter Bennett's business partner attended a training course at
Prochem."I heard it was excellent so I went on one. I was really
pleased I did it, too, because although I'm quite new to the industry I
was able to go home and teach him a thing or two!"
Bennett, of Prime Image Cleaners,Greenford, says he feels more
technically aware since he did the course and is now more successful
with stain removal. His only regret was not attending a two-day
carpet course."I have learned that I haven't had as much experience
yet as I thought. I'll come back for the next two-day course."
5 quick questions
Which type of carpet is most likely to shrink?
Which fabric is prone to distortion?
How can you tell a natural fibre from a synthetic one?
How can you tell a water-soluble stain from a solvent soluble stain?
What would be the best type of daily maintenance programme for
a studded rubber floor?
Check your answers at www.prochem.co.uk/training/5answers.
If they are not all correct, it might
be worth looking at Prochem's
2009 course dates. More articles from Prochem Europe Ltd: | 
