 Servicing customers to a high standard
December 1st 2010
ServiceMaster Clean has announced that two members of its
Customer Audit Team have passed the examination for
British Damage Management Association (BDMA) technician
level one.
The Customer Audit Team plays a vital role within ServiceMaster
Cleans' damage management offering and is a vital link, providing
support to both customer and practitioner.With one of the largest
number of qualified BDMA Senior Technicians in the UK,
ServiceMaster Clean aims to work to a recognised standard to
ensure the best damage management practice.
ServiceMaster Clean has, for the past year, guided two members
of its Customer Audit Team through the training needed to achieve
the BDMA level of technician. Kate Short, team leader along with
Hannah Davis, SAMS auditor, both work closely with claimers,
policy holders, brokers, adjusters and ServiceMaster Clean business
owners.They serve as a point of contact that links the
ServiceMaster Clean practitioner to the customer.
Malcolm Holmes, head of commercial support for ServiceMaster
Clean explains the importance of strengthening the link between
the customer and the ServiceMaster Clean technicians."We always
strive to ensure that our technicians are qualified to the highest
possible standard but we felt the link that our customer audit team
provides could be utilised to provide a complete damage
management offering.
"Along with a comprehensive training programme which includes
a full understanding of fire and flood damage restoration and
health and safety, Kate has also had hands on, practical experience
during her training,working closely on site with ServiceMaster
senior BDMA technician Ian McCormack."
Kate says,"Being on site allowed me to put everything I was
learning into practice and actually see the processes involved in
disaster restoration. On this occasion it was fire damage and I was
able to see for myself the amount of work that goes into restoring
a property and any technical issues
that may arise in the process." More articles from ServiceMaster Limited: | 
