Smartphones aid cleaning company
January 1st 2006

Technology-savvy Lancaster Office Cleaning Company recently mobilised its client reporting process using Palm Treo 600 smartphones running GoodLink wireless messaging software and service with impressive results, Palm announced.

The company provides a range of cleaning services, from office and window cleaning to high-tech and computer room cleaning.

"As part of our commitment to quality service, we have people on the ground conducting quality audits of our cleaning services on a daily basis. While this is an important part of our work, it meant supervisors were away from their desks and inaccessible via email,"said Cameron.

"In some instances, it would take up to six hours to reply to a client's email.

Another challenge we faced was that the reporting process itself was paper-based and convoluted."

With the introduction of the Treo 600 smartphones real-time reporting and responsive service support is available, clients' requests can be answered within minutes and customised reports can be sent directly to the client from the field.