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Business change director

09 October 2017

Jon Lightowler has joined NIC Services Group in the role as business change director.

Jon has been involved in the facilities management sector for over 10 years where he has specialised in driving change through the Lean Six Sigma methodology. He has worked with some of the UK’s leading FM companies and has an impressive record of driving change and efficiencies across projects within the FM sector. Jon was also the first Lean Six Sigma Master Black Belt in the FM industry.

Jon brings a wealth of knowledge and experience to the business and will be part of NIC’s drive to continue to use technology to streamline the business. NIC has always followed a lean model to its operation but is looking forward to exploring further how the six sigma approach can further benefit both the business and customers alike.

Jon said: “I am excited to be joining NIC at this time, to be involved in taking the business forward. The scope and ambition of the business fits well with my own values and ambition."

Jon is also a member of the Lean Six Sigma steering committee for the British Quality Foundation.

John Spencer, Group Chairman for NIC, said: “We are delighted to welcome Jon to the team, as we shape and define the long-term future of business. We want to ensure NIC is always at the forefront of innovation and technology developments, and Jon will play a vital role in driving forward our change programmes.”