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Dispensing systems

17 October 2017

Northwood’s two key dispensing system brands, Leonardo and Bay West, together with the premium Whisper range of tissues are continuing to demonstrate their contribution to the provision of hygienic and welcoming washrooms across a whole swathe of away from home (AfH) locations.

With industry margins under pressure and in some areas a lack of availability of suitable staff, the choice of dispenser systems becomes an ever more important consideration in the final recommendation.

Ease of initial fitting means not just speed but also that highly skilled, expensive and occasionally difficult to hire technicians are not required to carry out the installation. Similarly, only a short training programme is required for maintenance operatives to become fully conversant as to how to monitor and refill the dispensers.

Thoughtful design means that all Leonardo dispensers use the same keys. So no time consuming rummaging for the correct one and they are robust keys. Important because, as related by one manager who has recently specified Leonardo, “Previously it was infuriating when a key broke and doubly so when it took ages to source a replacement. Unnecessarily disruptive and a complete waste of time! Doesn’t happen now.”

Waste control is about both excessive usage and the disposing of used tissue. With single sheet presentation excessive usage is immediately curtailed and so waste bins are less full and require less frequent attention from maintenance staff.

The resulting tidier environment encourages washroom users to pay the facility greater respect, again making life easier for the cleaning teams. So with installation, monitoring, cleaning and wastage issues all addressed, the contribution to cost in use performance continues to impress.

For some installations, the overall look of the washroom is important as part of the overall corporate image and positioning strategy. A leading independent school for girls, having taken the operational factors into consideration, then chose Bay West dispensers that matched the school colours to enhance the washroom experience for its students. 

Consistency was the watchword at Oxford’s Kassam Stadium, Conference Centre and on-site hotels. Though usage patterns varied enormously (Oxford United play home games at the Kassam) the distinctive clean lines of the Leonardo dispensing systems delivered the uniform look of the washrooms that contribute to the professional presentation of this development.

For other recent installations, the priority was to match the high quality expectations of the discerning clientele. The Eagle House Hotel in Launceston loved the detail and design of the Whisper range as well as the exceptional softness. Adding quality to both the en-suite facilities as well as public access washrooms help to cosset those customers who demand a little bit more.

So it is the combination of factors that go to make AfH washrooms into something more than a mere legally required facility. It can allow them to make a perhaps unexpected contribution to performance and morale amongst the maintenance teams, create or reinforce positive perceptions of the organisation all underpinned by true cost efficiency.